Frequently Asked Questions

How can I find out more information about the courses HES offers?

You may click on Learn More from any of the course overviews on the homepage or click here to read more about ACLS and PALS, or American Heart Association courses.

Who should take HES courses?

Union College ACLS / PALS: Our ACLS and PALS courses are designed for all hospital or pre-hospital professionals who are required to be credentialed or re-credentialed in those subject areas.

AHA courses: Each course is designed for a specific audience. Some are targeted to healthcare professionals, some to the general public. Please see the individual course descriptions for more information.

How can I get assistance with the website or courses?

You can reach our support staff by calling 866.511.4637 Monday through Friday, 8:00 a.m. to 5:00 p.m. Central time. Weekend and after-hours messages will be addressed the following business day. You can also email us at info@healthedsolutions.com.

What is your refund policy?

ACLS and PALS certification courses (provided by Union College) are 100% refundable.  Contact us at 866.511.4637 within 72 hours of purchase if you are requesting a refund.     

If you requested expedited shipping of your certification card, and the card has been shipped, shipping will not be refunded.

All American Heart Association courses are non-refundable once purchased.