Frequently Asked Questions
How can I find out more information about the courses HES offers?
Who should take HES courses?
Union College ACLS / PALS: Our ACLS and PALS courses are designed for all hospital or pre-hospital professionals who are required to be credentialed or re-credentialed in those subject areas.
AHA courses: Each course is designed for a specific audience. Some are targeted to healthcare professionals, some to the general public. Please see the individual course descriptions for more information.
How can I get assistance with the website or courses?
You can reach our support staff by calling 866.511.4637 Monday through Friday, 8:00 a.m. to 5:00 p.m. Central time. Weekend and after-hours messages will be addressed the following business day. You can also email us at firstname.lastname@example.org
What is your refund policy?
ACLS and PALS certification courses (provided by Union College) are 100% refundable. Contact us at 866.511.4637 within 72 hours of purchase if you are requesting a refund.
If you requested expedited shipping of your certification card, and the card has been shipped, shipping will not be refunded.
All American Heart Association courses are non-refundable once purchased.