Frequently Asked Questions
How is a skills session scheduled?
To find American Heart Association skills session providers in your area, use this handy form. You may search by either zip code or state. Be sure to uncheck the “View Scheduled Classes” box, then click Submit. On the next page choose the course for which you need a skills test from the drop-down list. A list of AHA Training Centers that can provide your skills session will be displayed.
You must schedule and complete your skills and testing sessions within 60 days of completing the course. A Training Center may charge for their time to perform the skills practice and testing session and for issuing the card.
What comprises the skills session and test?
Skills sessions are conducted in small groups facilitated by an AHA Instructor. The skills covered in the session are those that are highlighted in the Student Review Guide and are marked as Critical Skills throughout the online portion of the training.
You may print the Student Review Guide and review it prior to the skills session. Be sure and write down any questions you have on the Student Review Guide and discuss them with your skills instructor.
How do I get a receipt for my purchase?
You can print a receipt for your order on the My Courses page. The ”My Courses” link is located on the top of each page within
www.healthedsolutions.com.
What are the Heartsaver online programs?
The American Heart Association’s Heartsaver online programs, Heartsaver First Aid Online Part 1,
Heartsaver CPR AED Online Part 1 and Heartsaver First Aid CPR AED Online Part 1, provide a convenient alternative to classroom-based Heartsaver training. These Web-based, self-directed programs teach participants critical skills and knowledge needed to respond to and manage an emergency in the first few minutes until emergency medical services (EMS) takes over. Depending on the program, participants learn how to recognize, respond to and treat a variety of first aid emergencies, and perform CPR and use an AED in the event of a sudden cardiac arrest.
The Heartsaver online programs can be completed at work, home or wherever Internet access is
available. They can be used for initial or renewal training, and students have access to all information
in each program for 24 months following activation of their course key.
To help students gain proficiency in performing skills, for full course completion, Part 1 is combined
with a hands-on skills practice and testing session (parts 2 and 3) with an AHA Instructor or Heartsaver
Skills Evaluator™.
Specifically, what content is taught in the Heartsaver online programs?
All programs include key changes reflecting science from the 2010 AHA Guidelines for CPR & ECC. Specific content covered in each program is listed below:
Heartsaver CPR AED Online Part 1
-
Adult CPR and AED use
-
Adult choking
-
Child CPR and AED use (optional)
-
Child choking (optional)
-
Infant CPR (optional)
-
Infant choking (optional)
Heartsaver First Aid Online Part 1
-
First aid basics (including scene safety, finding the problem, calling for help and more)
- Medical emergencies (including actions for choking, breathing problems, shock and more)
- Injury emergencies (including actions for bleeding, broken bones, burns and more)
- Environmental emergencies (including actions for bites and stings, and temperature-related and poison emergencies)
Heartsaver First Aid CPR AED Online Part 1
- First aid basics (including scene safety, finding the problem, calling for help and more)
- Medical emergencies (including actions for choking, breathing problems, shock and more)
- Injury emergencies (including actions for bleeding, broken bones, burns and more)
- Environmental emergencies (including actions for bites and stings, and temperature-related and poison emergencies)
- Adult CPR and AED use
- Child CPR and AED use (optional)
- Child choking (optional)
- Infant CPR (optional)
- Infant choking (optional)
What is your refund policy for this course?
All AHA courses are non-refundable.
Who is the target audience for the Heartsaver Online programs?
Heartsaver courses are for anyone with limited or no medical training who needs a course completion
card in first aid and/or CPR AED to meet job, regulatory or other requirements and is seeking an
alternative to classroom-based training.
What is the format for these programs?
Heartsaver online programs present cognitive information through interactive content, exercises and
videos. Upon successful completion of Part 1, a Part 1 certificate of completion is available for
students to print. This certificate must be presented for Parts 2 and 3, the hands-on skills practice and
testing session with an AHA Instructor or Heartsaver Skills Evaluator. Upon successful completion of
all three parts, students receive an AHA Heartsaver course completion card, valid for two years.
Whom should I contact if I have problems with the online course?
Please contact Health Education Solutions by phone at 866.511.4637 or e-mail at info@healthedsolutions.com. Our regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central time. Weekend and after-hours requests will be addressed the following business day.
What are some of the unique features of the Heartsaver online programs?
Course features include:
- Includes online content, interactive exercises and videos
- Certificate of completion available to print when Part 1 has been completed successfully
- Progress bar at top of course screen and check-mark icons next to each exercise indicate students’ progress through course
- Course features application for taking and referencing notes
- “Drag and drop” tool reinforces steps and sequences and offers student interactivity
- Accordion-style content navigation allows for less scrolling
- Screen and text-sized options help meet diverse learning needs
- Navigation controls allow user to move easily through content
- Audio available
- Students have access to all information in the online program for 24 months following activation of their course key
Approximately how long do the Heartsaver online programs take to complete?
The following are the approximate completion times for each online part 1 program. Time to complete
skills sessions vary.
- Heartsaver First Aid Online Part 1: approximately 1 – 1 ½ hours
- Heartsaver CPR AED Online Part 1: approximately 30 minutes – 1 hour
- Heartsaver First Aid CPR AED Online Part 1: approximately 1 ½ – 2 ½ hours
Does successful completion of a Heartsaver online program result in receipt of an AHA course
completion card? If so, what card?
Upon successful completion of all three parts (online program, plus skills practice and testing session),
students will receive a Heartsaver course completion card. Each card is valid for two years. The table
below indicates the card received for each program:
| Course |
|
Card Received
|
| Heartsaver First Aid Online Part 1 |
|
Heartsaver First Aid course completion card |
| Heartsaver CPR AED Online Part 1 |
|
Heartsaver CPR AED course completion card |
| Heartsaver First Aid CPR AED Online Part 1 |
|
Heartsaver First Aid CPR AED course completion card |
Is there a written test that must be completed for each Heartsaver online part 1 program?
No, the Heartsaver online programs do not include a written test. The programs do include review
questions at the end of each section, but these questions are not test questions. While the 2006 version
of these programs included review/test questions, the 2011 programs do not.
The AHA does not mandate completion of a written test for Heartsaver courses; however, an optional
written test has been developed for Instructors to administer to students whose employers require
completion of a written test. This test can be obtained by Training Center Coordinators, upon request,
from the AHA Customer Support Center (888-CPR-LINE/888-277-5463).
Instructors who need to issue the Heartsaver optional written test should issue it to students during the
in-person skills practice and testing session (Parts 2 and 3).
Do the Heartsaver online programs offer continuing education (CE/CME)?
No, CE/CME credits are not offered for these online programs.
After completion of the online program, how long does a student have to complete the skills session?
Students are allowed up to 60 days after the completion of the online part of the course to complete the
skills session.
Can a student log in and out of the course?
Yes. Students can log in and out as many times as they choose. To log out, students must click the "Click
here to logout" link located at the top of the page after login. When the student is ready to continue
training, he/she can return to www.healthedsolutions.com and login to My HES.
Can course material be accessed after the online portion is completed?
Yes, students may access all material included in the Heartsaver online programs for 24 months following
initial activation of their course key.
Do the Heartsaver online programs require special computer or support software?