Frequently Asked Questions
Do I have to take the course in one sitting?
No. You may log in and out as many times as you choose. You must complete a checkpoint before logging out to ensure your work up to that point is saved. When you resume the course it will then show exactly where you were before logging out. When you are ready to continue training, simply return to www.HealthEdSolutions.com and login to My HES with your registered e-mail and password.
Do I have to take the course in one sitting?
No. You may log in and out as many times as you choose. You must complete a checkpoint before logging out to ensure your work up to that point is saved. When you resume the course it will then show exactly where you were before logging out. When you are ready to continue training, simply return to www.HealthEdSolutions.com and login to My HES with your registered e-mail and password.
Can course material be accessed after the online portion is completed?
Yes, you have 12 months from the day of enrollment to refer to the course material for review and knowledge updates via your “My Courses” tab on the Health Education Solutions website.
How do I get a receipt for my purchase?
You can print a receipt for your order on the My Courses page. The ”My Courses” link is located on the top of each page within
www.healthedsolutions.com.
What is your refund policy for this course?
All AHA courses are non-refundable.
Does the program require special computer or support software?
Most Web browsers will have no problem using our site. The videos require the free QuickTime or Flash plug-in.
Whom should I contact if I have problems with the online course?
Please contact Health Education Solutions by phone at 866.511.4637 or e-mail at info@healthedsolutions.com. Our regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central time. Weekend and after-hours requests will be addressed the following business day.
What is Heartsaver Bloodborne Pathogens (BBP) Online?
Through a series of online modules and interactive activities, Heartsaver Bloodborne Pathogens Online covers the general OSHA Standard for bloodborne pathogens training for anyone with a real potential for occupational exposure to bloodborne pathogens. BBP Online uses the PACT acronym (Protect, Act, Clean, Tell) and slogan, “Make a PACT, Know How to Act™,” to help you learn and retain bloodborne pathogens training.
Does Heartsaver BBP meet OSHA requirements?
The Heartsaver BBP Course is designed to meet OSHA requirements when paired with site-specific BBP training.
Per the BBP Standard 1910.1030(g)(2), your training is not complete until you are taught the site-specific information. OSHA holds employers responsible to ensure employees receive both general and site-specific BBP training.
Who is the target audience for this course?
The Heartsaver BBP Course was designed for employees in industry, Fortune 1500 companies, occupational health, property management, hospitality, security, health and fitness staff and others including childcare workers, school personnel, maintenance workers, tattoo artists, and state corrections facilities.
What is the course format?
The course contains required exercises that you must complete successfully before you can receive a participation certificate. You may proceed through the online modules in any sequence. When you log off each completed exercise will be saved automatically and marked as completed on the Course Home Page so you can can track your progress.
How long does it take to complete?
The length of the general Heartsaver Bloodborne Pathogens Online Course (not including site-specific information) is approximately one (1) hour.
Is a skills session and/or test required?
No.
What is the process for taking this course?
Here are the steps for this course:
- Complete the online exercises.
- View the videos as needed.
- Complete the Heartsaver Bloodborne Pathogens Online evaluation.
- Print the participation certificate.
What does “site-specific information” mean?
The Heartsaver BBP Online Course is designed to meet OSHA requirements when paired with site-specific BBP training. Per the BBP Standard 1910.1030, training is not complete until employees are taught the site-specific information. OSHA holds employers responsible to ensure employees receive both general and site-specific BBP training.
Site-specific information can be found in the employer’s exposure control plan. An exposure control plan is a set of rules and procedures specific to a workplace. The site-specific information that might be featured in an exposure control plan includes:
- A list of all job classifications in which all or some employees in those job classifications have occupational exposure.
- A list of all tasks and procedures in which occupational exposure occurs and that are performed by employees in specific job classifications.
- Methods of compliance (rules to protect employees).
- Rules for HIV and HBV research laboratories and production facilities.
- Hepatitis B vaccination and post-exposure evaluation and follow-up.
- Communication of hazards to employees.
- Record-keeping.
- Procedure for evaluation of circumstances surrounding exposure incidents.
How do employees get site-specific information?
Site-specific information cannot be included in AHA’s course materials because it is specific to the worksite. However, AHA includes a site-specific information icon in the online course to indicate to an employee that he/she can find more information in his/her employer’s exposure control plan.
The site-specific BBP training should be provided by someone familiar with the employer’s exposure control plan. For example, this training could be provided by the instructor for the course or an on-site person such as safety representative that works for the employer.
For the employee taking Heartsaver BBP Online, can’t the employer just provide a hand-out or a copy of the exposure control plan to reference while taking the course?
The OSHA standard says, “Employers shall ensure that all employees … participate in a training program” and that there be “an opportunity for interactive questions and answers with the person conducting the training session.” The employer will need to interpret the OSHA standard to determine if their plan for sharing site-specific information meets the standard. Regardless of their plan, the employer should follow OSHA’s requirements for training records.
What are the OSHA standard’s requirements for training records?
Per OSHA, training records shall include the following information:
- The dates of the training sessions
- The contents or a summary of the training sessions
- The names and qualifications of persons conducting the training
- The names and job titles of all persons attending the training sessions
OSHA also mandates that training records shall be maintained for three years from the date on which the training occurred.
How long does site-specific training take?
It could take five minutes or an hour or more. It really depends on the employer’s exposure control plan.
How does AHA meet the OSHA standard for “An opportunity for interactive questions and answers with the person conducting the training session” for the online course?
OSHA’s expectation is that employees will have access to someone who can answer questions while they are completing the course, therefore the online course lists the AHA’s 1-877-AHA-4CPR number for the AHA National Service Center, which is available 24 hours a day. The service center staff has received training on the Heartsaver BBP Course and is able to answer questions about the general training in the Heartsaver BBP Course. For site-specific BBP questions, employees would need to contact whoever is providing their site-specific training.
Is the AHA’s National Service Center prepared to answer questions about the OSHA Standard?
Per the Standard, “the person conducting the training shall be knowledgeable in the subject matter covered by the elements contained in the training program….” The service center staff has received training on the Heartsaver BBP Course.
However, AHA will not interpret OSHA regulations regarding Standard 1910.1030. Instructors or employees should go to the OSHA website (www.osha.gov) or call OSHA (800-321-OSHA) to receive clarification regarding Standard 1910.1030.